
In the heart of Cambodia, from the ancient temples of Angkor Wat, sits the Park Hyatt Siem Reap. While the hotel's blend of Khmer architecture and Art Deco styling created a stunning physical space, they faced a difficult but very common challenge that you may also face: how to visually communicate their unique offerings to an evolving target audience of experienced travelers seeking both luxury and cultural enrichment.
This is a full breakdown of our collaborative journey with Park Hyatt.
The Park Hyatt Siem Reap wasn't just seeking beautiful photography. They needed strategic visual assets that would connect with a very specific audience: older, experienced travelers and couples who appreciate learning about their destination while enjoying a luxury stay.
Their goals were threefold:
The challenge wasn't just aesthetic—it was strategic. How could we create media that would resonate with discerning travelers seeking both luxury and authentic cultural immersion?
Another challenge was understanding the cultural nuances and religious significance of many spaces we would be filming. Angkor Wat and surrounding temples aren't just tourist attractions—they're active religious sites with deep spiritual importance to the Cambodian people.
Working in these culturally significant locations required extensive research about appropriate behavior, dress codes, and times when certain areas were reserved for prayer or ceremonies. This knowledge didn't just help us avoid cultural missteps—it enriched our visual storytelling with authentic understanding.
Before we ever picked up a camera, we engaged in a comprehensive development and planning process that spanned 1.5 months. This involved:
The importance of a long development and pre-production process cannot be overstated. Every shot has a purpose, a meaning, and an importance to the luxury brand of Park Hyatt.
Pre-production across international borders presented unique challenges. With our team based in Seattle and the project location in Cambodia, we couldn't simply visit the site for quick reference checks or scouting trips.
Communication barriers were significant. Time zone differences meant delays in correspondence, and some visual concepts didn't translate well through written descriptions alone.
Our pre-production phase included:
This extensive preparation created a foundation that allowed us to be nimble during production—adapting to weather changes and unexpected challenges while still achieving our strategic goals.
Once on location, our agile team moved with purpose and precision:
Cambodia's weather presented perhaps our greatest production challenge. Timing of weather was critical as certain production days ended up having rain or heavy clouds when we needed sun. We were running from scene to scene to ensure we had good lighting.
This required reshuffling our planned schedule, sometimes multiple times per day. Our small crew size became an advantage, allowing us to quickly relocate entire setups when weather conditions changed suddenly.
Another significant challenge emerged when we discovered the archaeology room—a key space on our shot list—hadn't yet been built by the time of production.
We purchased items from a local shop who sold antique items and built the space up in the welcome area, creating a compelling visual that matched the hotel's future plans.
Finding the right tone for the content presented another subtle challenge. The hotel wanted to showcase authentic cultural experiences while maintaining the refined, luxury feeling expected from the Park Hyatt brand.
We approached this by focusing on genuine moments of connection between our talent and local experiences—the concentration on their faces during a pottery class, the moment of wonder entering a temple at sunrise, the shared smile with a local guide. These authentic emotional touchpoints conveyed both the cultural richness and the luxury of having access to these carefully curated experiences.
The project culminated in a comprehensive visual package including:
These assets weren't just beautiful—they were strategic tools designed to help Park Hyatt connect with their target audience across multiple platforms.
The response was immediate and powerful. As noted in our project documentation, one client team member almost cried after seeing the media for the first time. Beyond emotional impact, the assets have been integrated into the hotel's revamped website portfolio, marketing materials, and sales presentations.
The hotel is using our assets across their entire website, replacing former photographs of the hotel including exterior, interior, and other areas. The visuals are being used for website, social media, advertisements, and various sales and marketing pitches, events, and landing pages.
While the project is still in early stages of implementation, the initial response has been overwhelmingly positive. The client has already requested that we complete another project for them in 2025, which speaks to their satisfaction with the quality and impact of our work.
Our production has provided Park Hyatt Siem Reap with a comprehensive visual toolkit to appeal to their target demographic of experienced travelers seeking both luxury accommodations and authentic cultural experiences. These assets are now central to their marketing strategy as they reposition their brand.
This project highlights several critical elements that elevate visual storytelling for luxury hospitality brands:
Beyond the strategic and logistical challenges, we faced several technical hurdles that required innovative solutions:
The temples of Angkor presented unique lighting challenges. These ancient structures were designed with specific light paths in mind, with certain carvings and features only visible at precise angles of sunlight.
Our team had to carefully plan shooting times for each location to capture these architectural details in their best light.
To capture both still photography and video simultaneously, we employed a coordinated approach between our photography and cinematography teams. This allowed us to capture authentic moments without requiring repetitive setups that would feel staged to viewers.
Creating visual consistency between various locations while maintaining the Park Hyatt's distinctive aesthetic required careful attention to detail in both shooting and post-production.
We needed to ensure transitions between temple exteriors and hotel interiors felt seamless—conveying that the entire experience is part of one cohesive luxury journey.
For luxury hotels like Park Hyatt Siem Reap, visual storytelling isn't just about showcasing beautiful spaces—it's about creating an emotional connection with potential guests who are seeking both luxury and meaningful experiences.
Whether you're repositioning your property for a new audience or looking to showcase your unique guest experiences, strategic visual storytelling can transform how potential guests perceive your offering.
Curious about how editorial-style photography and cinematic video could elevate your hospitality brand? Let's start a conversation about your vision.
Client: Park Hyatt Siem Reap
Project: Discover an Oasis of Enrichment
Crew: