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What Goes Into a Luxury Hotel Campaign? Behind the Scenes at Park Hyatt

Capturing luxury and culture through purposeful media
Read in
5 min
Published:
May 8, 2025

What happens when luxury hospitality meets strategic visual storytelling?

In the heart of Cambodia, from the ancient temples of Angkor Wat, sits the Park Hyatt Siem Reap. While the hotel's blend of Khmer architecture and Art Deco styling created a stunning physical space, they faced a difficult but very common challenge that you may also face: how to visually communicate their unique offerings to an evolving target audience of experienced travelers seeking both luxury and cultural enrichment.

This is a full breakdown of our collaborative journey with Park Hyatt.

The Core Challenge: Beyond Beautiful Spaces

The Park Hyatt Siem Reap wasn't just seeking beautiful photography. They needed strategic visual assets that would connect with a very specific audience: older, experienced travelers and couples who appreciate learning about their destination while enjoying a luxury stay.

Their goals were threefold:

  • Showcase their extensive "Curated Experiences" including Angkor Wat tours, temple exploration, traditional crafts, and cultural activities
  • Highlight the hotel's unique architecture and interior design that creates a calming, relaxing atmosphere
  • Capture signature moments like the candle release ceremony, Apsara Dancing, and five-star dining experiences

The challenge wasn't just aesthetic—it was strategic. How could we create media that would resonate with discerning travelers seeking both luxury and authentic cultural immersion?

Navigating Cultural Sensitivities

Another challenge was understanding the cultural nuances and religious significance of many spaces we would be filming. Angkor Wat and surrounding temples aren't just tourist attractions—they're active religious sites with deep spiritual importance to the Cambodian people.

Working in these culturally significant locations required extensive research about appropriate behavior, dress codes, and times when certain areas were reserved for prayer or ceremonies. This knowledge didn't just help us avoid cultural missteps—it enriched our visual storytelling with authentic understanding.

Why Pre-Production Made All the Difference

Before we ever picked up a camera, we engaged in a comprehensive development and planning process that spanned 1.5 months. This involved:

  • Deep-diving into Park Hyatt's target audience and 3-year marketing plan
  • Identifying key activities and experiences to showcase
  • Determining the emotional connections we needed to establish
  • Creating detailed storyboards and shot lists

The importance of a long development and pre-production process cannot be overstated. Every shot has a purpose, a meaning, and an importance to the luxury brand of Park Hyatt.

Challenges in Remote Pre-Production

Pre-production across international borders presented unique challenges. With our team based in Seattle and the project location in Cambodia, we couldn't simply visit the site for quick reference checks or scouting trips.

Communication barriers were significant. Time zone differences meant delays in correspondence, and some visual concepts didn't translate well through written descriptions alone.

Our pre-production phase included:

  • Reviewing the hotel's target audience and 3-year marketing plan
  • Identifying activities and experiences to showcase
  • Planning for the emotional tone and connections
  • Creating detailed storyboards and shot-listing
  • Organizing travel, equipment, and hiring local talent and makeup artists

This extensive preparation created a foundation that allowed us to be nimble during production—adapting to weather changes and unexpected challenges while still achieving our strategic goals.

From Concept to Capture: The Production Process

Once on location, our agile team moved with purpose and precision:

  1. Scouting (2 days): We explored all activities and hotel spaces to understand how light interacted with the architecture throughout the day.
  2. Planning & Adjustment (2 days): We fine-tuned our shot list and even created a test video using ourselves as models to perfect our approach.
  3. Production (8 days): Our small but versatile crew moved efficiently between locations, capturing both architectural details and authentic moments with our talent, Ross and Lela, who perfectly embodied the target demographic.
  4. Backup & Delivery: Every piece of footage was backed up with triple redundancy, and we delivered initial assets within one month.

Overcoming Monsoon Season Surprises

Cambodia's weather presented perhaps our greatest production challenge. Timing of weather was critical as certain production days ended up having rain or heavy clouds when we needed sun. We were running from scene to scene to ensure we had good lighting.

This required reshuffling our planned schedule, sometimes multiple times per day. Our small crew size became an advantage, allowing us to quickly relocate entire setups when weather conditions changed suddenly.

Creating What Didn't Yet Exist

Another significant challenge emerged when we discovered the archaeology room—a key space on our shot list—hadn't yet been built by the time of production.

We purchased items from a local shop who sold antique items and built the space up in the welcome area, creating a compelling visual that matched the hotel's future plans.

Balancing Authenticity and Luxury

Finding the right tone for the content presented another subtle challenge. The hotel wanted to showcase authentic cultural experiences while maintaining the refined, luxury feeling expected from the Park Hyatt brand.

We approached this by focusing on genuine moments of connection between our talent and local experiences—the concentration on their faces during a pottery class, the moment of wonder entering a temple at sunrise, the shared smile with a local guide. These authentic emotional touchpoints conveyed both the cultural richness and the luxury of having access to these carefully curated experiences.

The Deliverables: Strategic Visual Assets

The project culminated in a comprehensive visual package including:

  • Campaign Video (1.5 minutes): A cinematic journey showcasing the hotel's unique offerings for their website header and experience pages
  • Cut-Down Video (30 seconds): A condensed version for advertisements and sales meetings
  • Architecture & Interior Design Photography: 30 key photos highlighting the hotel's stunning spaces
  • Lifestyle Photography: 5 key photos per scene showing spaces and experiences from a guest's perspective

These assets weren't just beautiful—they were strategic tools designed to help Park Hyatt connect with their target audience across multiple platforms.

The Impact: Emotional Connection Through Visual Storytelling

The response was immediate and powerful. As noted in our project documentation, one client team member almost cried after seeing the media for the first time. Beyond emotional impact, the assets have been integrated into the hotel's revamped website portfolio, marketing materials, and sales presentations.

The hotel is using our assets across their entire website, replacing former photographs of the hotel including exterior, interior, and other areas. The visuals are being used for website, social media, advertisements, and various sales and marketing pitches, events, and landing pages.

Tangible Results

While the project is still in early stages of implementation, the initial response has been overwhelmingly positive. The client has already requested that we complete another project for them in 2025, which speaks to their satisfaction with the quality and impact of our work.

Our production has provided Park Hyatt Siem Reap with a comprehensive visual toolkit to appeal to their target demographic of experienced travelers seeking both luxury accommodations and authentic cultural experiences. These assets are now central to their marketing strategy as they reposition their brand.

What Makes the Difference in Hospitality Photography?

This project highlights several critical elements that elevate visual storytelling for luxury hospitality brands:

  1. Strategic Planning: Understanding the audience, messaging, and business goals before shooting
  2. Authentic Representation: Using talent and scenarios that genuinely reflect the target demographic
  3. Adaptability: Moving quickly to capture perfect light despite weather challenges
  4. Comprehensive Assets: Creating a variety of content formats for multiple platforms and uses

Technical Challenges and Creative Solutions

Beyond the strategic and logistical challenges, we faced several technical hurdles that required innovative solutions:

Lighting Ancient Architecture

The temples of Angkor presented unique lighting challenges. These ancient structures were designed with specific light paths in mind, with certain carvings and features only visible at precise angles of sunlight.

Our team had to carefully plan shooting times for each location to capture these architectural details in their best light.

Balancing Multiple Camera Systems

To capture both still photography and video simultaneously, we employed a coordinated approach between our photography and cinematography teams. This allowed us to capture authentic moments without requiring repetitive setups that would feel staged to viewers.

Creating Consistency Across Diverse Locations

Creating visual consistency between various locations while maintaining the Park Hyatt's distinctive aesthetic required careful attention to detail in both shooting and post-production.

We needed to ensure transitions between temple exteriors and hotel interiors felt seamless—conveying that the entire experience is part of one cohesive luxury journey.

For luxury hotels like Park Hyatt Siem Reap, visual storytelling isn't just about showcasing beautiful spaces—it's about creating an emotional connection with potential guests who are seeking both luxury and meaningful experiences.

Ready to Elevate Your Hospitality Brand's Visual Story?

Whether you're repositioning your property for a new audience or looking to showcase your unique guest experiences, strategic visual storytelling can transform how potential guests perceive your offering.

Curious about how editorial-style photography and cinematic video could elevate your hospitality brand? Let's start a conversation about your vision.

About the Project

Client: Park Hyatt Siem Reap
Project: Discover an Oasis of Enrichment
Crew:

  • Executive Producer & Photographer: Anton Benedikt
  • Producer: Prich Suthivet
  • Photographer: Peeradon Ari
  • Cinematographer: Pakawat
  • Behind the Scenes: Antal Gabelics
  • Hair & Make-Up: Bou Ngan
  • Models: Ross and Lela
  • Agency: Tell My Saga

Sources

What happens when luxury hospitality meets strategic visual storytelling?

In the heart of Cambodia, from the ancient temples of Angkor Wat, sits the Park Hyatt Siem Reap. While the hotel's blend of Khmer architecture and Art Deco styling created a stunning physical space, they faced a difficult but very common challenge that you may also face: how to visually communicate their unique offerings to an evolving target audience of experienced travelers seeking both luxury and cultural enrichment.

This is a full breakdown of our collaborative journey with Park Hyatt.

The Core Challenge: Beyond Beautiful Spaces

The Park Hyatt Siem Reap wasn't just seeking beautiful photography. They needed strategic visual assets that would connect with a very specific audience: older, experienced travelers and couples who appreciate learning about their destination while enjoying a luxury stay.

Their goals were threefold:

  • Showcase their extensive "Curated Experiences" including Angkor Wat tours, temple exploration, traditional crafts, and cultural activities
  • Highlight the hotel's unique architecture and interior design that creates a calming, relaxing atmosphere
  • Capture signature moments like the candle release ceremony, Apsara Dancing, and five-star dining experiences

The challenge wasn't just aesthetic—it was strategic. How could we create media that would resonate with discerning travelers seeking both luxury and authentic cultural immersion?

Navigating Cultural Sensitivities

Another challenge was understanding the cultural nuances and religious significance of many spaces we would be filming. Angkor Wat and surrounding temples aren't just tourist attractions—they're active religious sites with deep spiritual importance to the Cambodian people.

Working in these culturally significant locations required extensive research about appropriate behavior, dress codes, and times when certain areas were reserved for prayer or ceremonies. This knowledge didn't just help us avoid cultural missteps—it enriched our visual storytelling with authentic understanding.

Why Pre-Production Made All the Difference

Before we ever picked up a camera, we engaged in a comprehensive development and planning process that spanned 1.5 months. This involved:

  • Deep-diving into Park Hyatt's target audience and 3-year marketing plan
  • Identifying key activities and experiences to showcase
  • Determining the emotional connections we needed to establish
  • Creating detailed storyboards and shot lists

The importance of a long development and pre-production process cannot be overstated. Every shot has a purpose, a meaning, and an importance to the luxury brand of Park Hyatt.

Challenges in Remote Pre-Production

Pre-production across international borders presented unique challenges. With our team based in Seattle and the project location in Cambodia, we couldn't simply visit the site for quick reference checks or scouting trips.

Communication barriers were significant. Time zone differences meant delays in correspondence, and some visual concepts didn't translate well through written descriptions alone.

Our pre-production phase included:

  • Reviewing the hotel's target audience and 3-year marketing plan
  • Identifying activities and experiences to showcase
  • Planning for the emotional tone and connections
  • Creating detailed storyboards and shot-listing
  • Organizing travel, equipment, and hiring local talent and makeup artists

This extensive preparation created a foundation that allowed us to be nimble during production—adapting to weather changes and unexpected challenges while still achieving our strategic goals.

From Concept to Capture: The Production Process

Once on location, our agile team moved with purpose and precision:

  1. Scouting (2 days): We explored all activities and hotel spaces to understand how light interacted with the architecture throughout the day.
  2. Planning & Adjustment (2 days): We fine-tuned our shot list and even created a test video using ourselves as models to perfect our approach.
  3. Production (8 days): Our small but versatile crew moved efficiently between locations, capturing both architectural details and authentic moments with our talent, Ross and Lela, who perfectly embodied the target demographic.
  4. Backup & Delivery: Every piece of footage was backed up with triple redundancy, and we delivered initial assets within one month.

Overcoming Monsoon Season Surprises

Cambodia's weather presented perhaps our greatest production challenge. Timing of weather was critical as certain production days ended up having rain or heavy clouds when we needed sun. We were running from scene to scene to ensure we had good lighting.

This required reshuffling our planned schedule, sometimes multiple times per day. Our small crew size became an advantage, allowing us to quickly relocate entire setups when weather conditions changed suddenly.

Creating What Didn't Yet Exist

Another significant challenge emerged when we discovered the archaeology room—a key space on our shot list—hadn't yet been built by the time of production.

We purchased items from a local shop who sold antique items and built the space up in the welcome area, creating a compelling visual that matched the hotel's future plans.

Balancing Authenticity and Luxury

Finding the right tone for the content presented another subtle challenge. The hotel wanted to showcase authentic cultural experiences while maintaining the refined, luxury feeling expected from the Park Hyatt brand.

We approached this by focusing on genuine moments of connection between our talent and local experiences—the concentration on their faces during a pottery class, the moment of wonder entering a temple at sunrise, the shared smile with a local guide. These authentic emotional touchpoints conveyed both the cultural richness and the luxury of having access to these carefully curated experiences.

The Deliverables: Strategic Visual Assets

The project culminated in a comprehensive visual package including:

  • Campaign Video (1.5 minutes): A cinematic journey showcasing the hotel's unique offerings for their website header and experience pages
  • Cut-Down Video (30 seconds): A condensed version for advertisements and sales meetings
  • Architecture & Interior Design Photography: 30 key photos highlighting the hotel's stunning spaces
  • Lifestyle Photography: 5 key photos per scene showing spaces and experiences from a guest's perspective

These assets weren't just beautiful—they were strategic tools designed to help Park Hyatt connect with their target audience across multiple platforms.

The Impact: Emotional Connection Through Visual Storytelling

The response was immediate and powerful. As noted in our project documentation, one client team member almost cried after seeing the media for the first time. Beyond emotional impact, the assets have been integrated into the hotel's revamped website portfolio, marketing materials, and sales presentations.

The hotel is using our assets across their entire website, replacing former photographs of the hotel including exterior, interior, and other areas. The visuals are being used for website, social media, advertisements, and various sales and marketing pitches, events, and landing pages.

Tangible Results

While the project is still in early stages of implementation, the initial response has been overwhelmingly positive. The client has already requested that we complete another project for them in 2025, which speaks to their satisfaction with the quality and impact of our work.

Our production has provided Park Hyatt Siem Reap with a comprehensive visual toolkit to appeal to their target demographic of experienced travelers seeking both luxury accommodations and authentic cultural experiences. These assets are now central to their marketing strategy as they reposition their brand.

What Makes the Difference in Hospitality Photography?

This project highlights several critical elements that elevate visual storytelling for luxury hospitality brands:

  1. Strategic Planning: Understanding the audience, messaging, and business goals before shooting
  2. Authentic Representation: Using talent and scenarios that genuinely reflect the target demographic
  3. Adaptability: Moving quickly to capture perfect light despite weather challenges
  4. Comprehensive Assets: Creating a variety of content formats for multiple platforms and uses

Technical Challenges and Creative Solutions

Beyond the strategic and logistical challenges, we faced several technical hurdles that required innovative solutions:

Lighting Ancient Architecture

The temples of Angkor presented unique lighting challenges. These ancient structures were designed with specific light paths in mind, with certain carvings and features only visible at precise angles of sunlight.

Our team had to carefully plan shooting times for each location to capture these architectural details in their best light.

Balancing Multiple Camera Systems

To capture both still photography and video simultaneously, we employed a coordinated approach between our photography and cinematography teams. This allowed us to capture authentic moments without requiring repetitive setups that would feel staged to viewers.

Creating Consistency Across Diverse Locations

Creating visual consistency between various locations while maintaining the Park Hyatt's distinctive aesthetic required careful attention to detail in both shooting and post-production.

We needed to ensure transitions between temple exteriors and hotel interiors felt seamless—conveying that the entire experience is part of one cohesive luxury journey.

For luxury hotels like Park Hyatt Siem Reap, visual storytelling isn't just about showcasing beautiful spaces—it's about creating an emotional connection with potential guests who are seeking both luxury and meaningful experiences.

Ready to Elevate Your Hospitality Brand's Visual Story?

Whether you're repositioning your property for a new audience or looking to showcase your unique guest experiences, strategic visual storytelling can transform how potential guests perceive your offering.

Curious about how editorial-style photography and cinematic video could elevate your hospitality brand? Let's start a conversation about your vision.

About the Project

Client: Park Hyatt Siem Reap
Project: Discover an Oasis of Enrichment
Crew:

  • Executive Producer & Photographer: Anton Benedikt
  • Producer: Prich Suthivet
  • Photographer: Peeradon Ari
  • Cinematographer: Pakawat
  • Behind the Scenes: Antal Gabelics
  • Hair & Make-Up: Bou Ngan
  • Models: Ross and Lela
  • Agency: Tell My Saga

Sources